Guest Experience Manager Job Vacancy in M’banza-Kongo, Angola – Tourism & Hospitality

Job Description

Position: Guest Experience Manager

Company: Hilton Hotels & Resorts

Location: M’banza-Kongo, Angola

Experience: 5+ years in hospitality guest services management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Guest Services

Salary: 1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

Hilton Hotels & Resorts is a globally recognized hospitality brand with a legacy of delivering exceptional guest experiences across more than 100 countries. In Angola, Hilton is expanding its footprint to bring world‑class service to historic cities such as M’banza‑Kongo, a cultural hub known for its UNESCO heritage sites. Hand in hand with local tourism authorities, Hilton aims to boost sustainable tourism, create local employment, and set new standards for quality in the Angolan market. As a leader in the industry, Hilton prioritises diversity, community engagement, and environmental stewardship, making it a premier employer for those seeking rewarding careers in Angola Jobs.

Job Overview

The Guest Experience Manager will be the driving force behind delivering personalized, memorable stays for every guest at Hilton’s upcoming property in M’banza‑Kongo. Reporting to the General Manager, the role blends leadership, operational excellence, and a deep understanding of the local culture to ensure the hotel consistently exceeds the expectations of both domestic and international travelers. This position plays a pivotal part in Hilton’s strategy to become the top choice for Jobs in Angola within the tourism sector. For more information, visit Angola Job Search.

Key Responsibilities

• Lead and mentor the Guest Services team to deliver the Hilton brand promise of warm, personalized hospitality.
• Design and implement guest satisfaction programs that capture feedback, analyze trends, and drive continuous improvement.
• Collaborate with the Food & Beverage, Housekeeping, and Sales departments to create seamless guest journeys.
• Oversee the handling of guest complaints, ensuring swift resolution while maintaining brand integrity.
• Develop and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), online review ratings, and repeat visitation rates.
• Partner with local tourism boards to promote cultural experiences and community events, enhancing the property’s reputation in the region.
• Ensure compliance with all health, safety, and regulatory standards specific to Angola.
• Participate in budgeting and forecasting for the Guest Services department, aligning costs with revenue goals.

Required Skills

• Strong leadership and team‑building abilities with a proven track record in a hospitality environment.
• Excellent communication skills in both Portuguese and English; additional local languages are a plus.
• Analytical mindset to interpret guest data and translate insights into actionable strategies.
• High emotional intelligence and a guest‑centric attitude.
• Proficiency with hospitality management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Relevant certifications such as Certified Guest Service Professional (CGSP) or similar are advantageous.

Experience

Applicants must have a minimum of five years of progressive experience in guest services or front‑office operations, with at least two years in a supervisory or managerial role within a luxury or upscale hotel environment.

Salary

The compensation package ranges from 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing opportunities are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer matching contributions.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Professional development stipend and tuition assistance.
• Transportation allowance for commuting to the M’banza‑Kongo property.

Training

• On‑boarding program that includes Hilton’s global service standards and local cultural immersion.
• Leadership development workshops focused on coaching, performance management, and conflict resolution.
• Continuous learning modules through Hilton’s online training platform.
• Cross‑departmental rotations to broaden operational knowledge.

Working Environment

The role is based in a newly constructed, state‑of‑the‑art hotel in the heart of M’banza‑Kongo, featuring modern amenities, conference facilities, and a rooftop restaurant showcasing Angolan cuisine. Employees enjoy a collaborative atmosphere, supportive management, and a commitment to work‑life balance, making this an attractive opportunity for those seeking Career Opportunities in Angola.

Application Process

Interested candidates should submit an online application through the Hilton Careers portal, attaching an updated resume and a cover letter highlighting relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to a virtual interview followed by an on‑site assessment at the hotel location.

Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, sexual orientation, or veteran status. Our hiring practices reflect our dedication to Employment in Angola and the broader goal of fostering a workplace where every individual can thrive.