E-commerce Operations Manager Job Vacancy in Cacongo, Angola – Retail & E-commerce

Manager
Cacongo
September 21, 2026
Full Time
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Job Description

Position: E-commerce Operations Manager

Company: Coca-Cola HBC Angola

Location: Cacongo, Angola

Experience: 5+ years in e‑commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, Marketing or related field

Employment Type: Full-time

Industry: Retail & E‑commerce

Department: Digital Commerce

Salary: SSP 2,500,000 – SSP 3,500,000 per month

Vacancies:1

Company Overview

Coca‑Cola HBC Angola is a leading bottler and distributor of Coca‑Cola branded beverages across Angola. With a strong heritage of more than 30 years, the company combines global expertise with local market insight to deliver refreshing experiences to millions of Angolans. As part of the Coca‑Cola Hellenic Bottling Company group, it benefits from world‑class technology, robust supply chains, and a commitment to sustainability. The Cacongo hub serves as a strategic gateway for the northern provinces, supporting both traditional trade and rapidly growing digital channels. This role offers a unique chance to shape the future of e‑commerce in a dynamic market while contributing to the broader mission of delivering happiness, one bottle at a time.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end online sales ecosystem for Coca‑Cola HBC Angola. Reporting to the Head of Digital Commerce, you will be responsible for planning, executing, and optimizing all e‑commerce activities, including platform management, order fulfillment, logistics coordination, and customer experience. You will work closely with cross‑functional teams—marketing, sales, finance, IT, and supply chain—to ensure seamless integration of online and offline channels. This position is pivotal for driving revenue growth, expanding market reach, and enhancing brand visibility in the digital space. For more information about our digital strategy, visit https://angolajobsearch.com/.

Key Responsibilities

  • Develop and implement the e‑commerce strategy aligned with corporate growth targets.
  • Manage relationships with third‑party marketplace partners, ensuring optimal product listings, pricing, and promotions.
  • Oversee order processing, inventory allocation, and last‑mile delivery to guarantee on‑time fulfillment.
  • Collaborate with the IT team to maintain and enhance the e‑commerce platform, ensuring scalability and security.
  • Analyze sales data, traffic metrics, and customer feedback to identify improvement opportunities.
  • Lead a team of e‑commerce specialists, providing coaching, performance reviews, and career development.
  • Coordinate with finance to monitor revenue, margins, and cost‑to‑serve for online channels.
  • Ensure compliance with local regulations, tax requirements, and data protection laws.
  • Drive digital marketing initiatives in partnership with the Marketing department to boost traffic and conversion rates.
  • Prepare regular reports for senior leadership on key performance indicators (KPIs) and strategic initiatives.

Required Skills

  • Strong analytical mindset with proficiency in data‑driven decision making.
  • Excellent project management skills, able to juggle multiple initiatives simultaneously.
  • Deep understanding of e‑commerce platforms (e.g., Shopify, Magento) and marketplace ecosystems.
  • Effective communication and stakeholder management abilities.
  • Leadership experience with a track record of building high‑performing teams.
  • Knowledge of FMCG supply chain dynamics and last‑mile logistics.
  • Fluency in Portuguese and English; French is a plus.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Marketing, or a related discipline is required. A master’s degree or relevant certifications (e.g., PMP, CSCP) are advantageous but not mandatory.

Experience

Minimum of five years managing e‑commerce operations, preferably within the FMCG or consumer goods sector. Experience in emerging markets, especially in Sub‑Saharan Africa, will be highly valued.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

  • Comprehensive health insurance covering medical, dental, and vision.
  • Retirement savings plan with company matching contributions.
  • Paid parental leave and generous vacation policy.
  • Employee assistance program and wellness initiatives.
  • Opportunities for international mobility within the Coca‑Cola HBC network.

Training

  • Onboarding program covering company culture, compliance, and digital tools.
  • Continuous learning through internal e‑learning platforms and external certifications.
  • Leadership development workshops for emerging managers.

Working Environment

Coca‑Cola HBC Angola offers a collaborative, inclusive, and fast‑paced environment where innovation is encouraged. The Cacongo office is equipped with modern facilities, high‑speed internet, and flexible working arrangements to support work‑life balance. Employees are empowered to take ownership of projects and contribute ideas that shape the future of the business.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment at the Cacongo office.

Equal Opportunity Statement

Coca‑Cola HBC Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such factor.

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