Hospitality Operations Manager Job Vacancy in Viana, Angola – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: AccorHotels

Location: Viana, Angola

Experience: 5+ years in hotel operations management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Salary: 250,000 – 350,000 SSP per month

Vacancies:1

Company Overview

AccorHotels is a global leader in the hospitality sector, operating a portfolio of renowned brands across more than 100 countries. In Angola, AccorHotels has established a strong presence with several premium properties, delivering exceptional guest experiences and contributing to the growth of the tourism industry. As part of its commitment to excellence, AccorHotels continuously invests in talent development, sustainability initiatives, and innovative service standards. This role offers a unique opportunity to join a dynamic team that values diversity, professional growth, and the delivery of world‑class hospitality services in the vibrant market of Angola.

Job Overview

The Hospitality Operations Manager will be responsible for overseeing the day‑to‑day operations of AccorHotels’ flagship property in Viana. Reporting directly to the Regional Director, the manager will ensure operational efficiency, guest satisfaction, and compliance with brand standards. This position plays a pivotal role in driving revenue, optimizing resource allocation, and fostering a culture of continuous improvement. Candidates will engage with cross‑functional teams, manage budgets, and implement strategic initiatives that align with AccorHotels’ global vision. For more information about our company and career pathways, visit https://angolajobsearch.com/.

Key Responsibilities

• Lead and supervise all hotel departments, including front office, housekeeping, food & beverage, and engineering, to ensure seamless operations.
• Develop and monitor operational budgets, forecast revenue, and implement cost‑control measures.
• Maintain high standards of guest service, addressing feedback promptly and implementing corrective actions.
• Ensure compliance with health, safety, and security regulations, as well as AccorHotels brand standards.
• Drive staff recruitment, training, performance evaluation, and career development initiatives.
• Collaborate with sales and marketing teams to create promotional strategies that boost occupancy and average daily rate.
• Analyze key performance indicators (KPIs) and generate reports for senior management.
• Implement sustainability practices, including energy conservation and waste reduction programs.
• Foster strong relationships with local suppliers, government agencies, and community partners.

Required Skills

• Strong leadership and team‑building abilities with a focus on motivating diverse staff.
• Excellent communication and interpersonal skills, fluent in Portuguese and English.
• Proven analytical skills for budgeting, forecasting, and performance monitoring.
• In‑depth knowledge of hotel management software (e.g., Opera, PMS).
• Ability to handle high‑pressure situations while maintaining composure and professionalism.
• Strategic thinking with a customer‑centric mindset.
• Commitment to sustainability and corporate social responsibility.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Applicants must have a minimum of five years of progressive experience in hotel operations, with at least two years in a supervisory or managerial capacity within a mid‑scale to upscale property.

Salary

The compensation package ranges from 250,000 to 350,000 Angolan Kwanza (SSP) per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing opportunities are also available.

Benefits

• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Angolan labor law.
• Employee discount programs across AccorHotels properties worldwide.
• Transportation allowance for commuting to Viana.

Training

• Onboarding program that includes brand immersion, operational procedures, and safety protocols.
• Continuous professional development through AccorHotels Academy, offering courses in leadership, revenue management, and digital hospitality trends.
• Mentorship opportunities with senior regional leaders.

Working Environment

The role is based in a modern, fully equipped hotel facility in Viana, offering a collaborative and multicultural workplace. Employees benefit from state‑of‑the‑art technology, supportive management, and a culture that encourages innovation and excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

AccorHotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy in Angola.