Hotel Operations Manager Job Vacancy in Sumbe, Angola – Hospitality & Tourism

Job Description

Position: Hotel Operations Manager

Company: Radisson Blu Angola

Location: Sumbe, Angola

Experience: 5+ years in hotel operations management

Education: Bachelor’s degree in Hospitality Management or Business Administration

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: 250,000 – 350,000 SSP per month

Vacancies:1

Company Overview

Radisson Blu Angola is a distinguished member of the global Radisson Hotel Group, renowned for delivering premium hospitality experiences across continents. With a strong commitment to service excellence, the brand has established a reputation for blending local culture with international standards, creating memorable stays for both leisure and business travelers. Operating in Angola since 2015, Radisson Blu has expanded its footprint beyond the capital, bringing world‑class amenities and employment opportunities to emerging destinations such as Sumbe. The hotel in Sumbe serves as a gateway for tourists exploring the coastal beauty of Cuanza Sul province and for professionals attending regional conferences. As part of its growth strategy, Radisson Blu Angola continuously invests in talent development, sustainability initiatives, and community engagement, positioning itself as a leading employer in the Hospitality & Tourism sector of Angola. This commitment makes the organization a prime destination for ambitious professionals seeking dynamic career pathways within Angola Jobs and the broader African hospitality market.

Job Overview

The Hotel Operations Manager will be the operational backbone of the Sumbe property, overseeing all day‑to‑day activities that ensure guest satisfaction, operational efficiency, and profitability. Reporting directly to the General Manager, the incumbent will coordinate cross‑functional teams, implement brand standards, and drive continuous improvement initiatives. This role is pivotal in translating the Radisson Blu brand promise into tangible guest experiences while aligning with corporate objectives and local market dynamics. The successful candidate will lead a diverse team of department heads, manage budgets, and collaborate with sales and marketing to maximize occupancy and revenue. By fostering a culture of excellence, the Hotel Operations Manager will directly contribute to the hotel’s reputation as a premier destination, supporting the broader mission of creating career opportunities in Angola and reinforcing the company’s status as a top employer in the Hospitality & Tourism industry.

Key Responsibilities

• Direct and supervise all operational departments, including Front Office, Housekeeping, Food & Beverage, and Engineering.
• Ensure compliance with Radisson Blu brand standards, local regulations, and health & safety protocols.
• Develop and manage annual operating budgets, monitor financial performance, and implement cost‑control measures.
• Lead guest experience initiatives, handling escalated complaints and ensuring swift resolution.
• Collaborate with Sales & Marketing to design promotional packages that drive occupancy and RevPAR.
• Conduct regular performance reviews, coaching, and development plans for department heads and staff.
• Implement sustainability practices aligned with corporate ESG goals, reducing waste and energy consumption.
• Prepare detailed operational reports for senior management and stakeholders.
• Maintain strong relationships with local suppliers, government agencies, and community partners.
• Drive recruitment, onboarding, and training programs to sustain a high‑performing workforce.

Required Skills

• Proven leadership ability with strong interpersonal and communication skills.
• Expertise in hotel management software (e.g., Opera, Fidelio) and data analytics.
• Strategic thinking with a focus on revenue optimization and cost efficiency.
• Exceptional problem‑solving skills and the capacity to make decisions under pressure.
• Fluency in Portuguese and English; additional languages are a plus.
• Deep understanding of hospitality trends, guest expectations, and local market conditions.
• Commitment to delivering outstanding guest service and operational excellence.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Candidates with a Master’s degree or professional certifications such as CHA (Certified Hotel Administrator) will be given preference.

Experience

Minimum of five (5) years of progressive experience in hotel operations, with at least two (2) years in a supervisory or managerial capacity within a mid‑scale to upscale property.

Salary

The compensation package ranges from 250,000 to 350,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and other employee benefits.

Benefits

• Competitive salary with quarterly performance incentives.
• Comprehensive health and dental coverage for employee and dependents.
• Paid annual leave and statutory holidays.
• Employee discount on hotel stays and dining across the Radisson Blu portfolio.
• Retirement savings plan and life insurance.
• Opportunities for international career mobility within the Radisson Hotel Group.

Training

• Onboarding program covering brand standards, operational procedures, and local regulations.
• Continuous professional development through Radisson Blu Academy and external hospitality courses.
• Leadership workshops focused on team management, financial acumen, and guest experience excellence.

Working Environment

The Sumbe hotel offers a vibrant, multicultural workplace set against the scenic backdrop of Angola’s Atlantic coast. Employees benefit from modern facilities, collaborative spaces, and a supportive culture that values innovation, diversity, and work‑life balance. The role involves interaction with guests from around the world, providing a dynamic environment that encourages personal growth and professional achievement.

Application Process

Interested candidates are invited to submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview. For more information about the company and other career opportunities, please visit https://angolajobsearch.com/. This posting is part of our ongoing Hiring in Angola initiative, aimed at attracting top talent for Career Opportunities in Angola.

Equal Opportunity Statement

Radisson Blu Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.