In-Flight Services Manager Job Vacancy in Cabinda, Angola – Aviation
Job Description
Position:In-Flight Services Manager
Company:TAAG Angola Airlines
Location:Cabinda, Angola
Experience:5+ years in airline operations or cabin crew management
Education:Bachelor’s degree in Hospitality Management, Aviation Management or related field
Employment Type:Full-time
Industry:Aviation
Department:In‑Flight Services
Salary:2,500,000 – 4,500,000 SSP per month
Vacancies:1
Company Overview
TAAG Angola Airlines, the national carrier of Angola, has been connecting the country to the world for over six decades. With a modern fleet, a commitment to safety, and a focus on delivering exceptional passenger experiences, TAAG plays a pivotal role in Angola’s tourism, business travel, and cargo sectors. Operating from major hubs such as Luanda and expanding services to regional airports like Cabinda, the airline supports economic growth and cultural exchange across the continent. As part of its strategic vision, TAAG continuously invests in talent, technology, and service excellence, making it an employer of choice for professionals seeking dynamic career opportunities in the aviation industry. This position contributes directly to TAAG’s mission of providing world‑class in‑flight experiences while upholding the highest standards of safety and hospitality. Angola Jobs, Jobs in Angola, and Career Opportunities in Angola are at the heart of TAAG’s growth strategy.
Job Overview
The In‑Flight Services Manager will lead the cabin crew team at Cabinda Airport, ensuring that every passenger enjoys a safe, comfortable, and memorable journey. Reporting to the Regional Operations Director, you will be responsible for overseeing all aspects of in‑flight service delivery, from crew scheduling and training to quality control and regulatory compliance. This role requires a blend of leadership, operational expertise, and a passion for hospitality. You will collaborate closely with flight operations, maintenance, and ground handling teams to synchronize service standards across all flights departing from Cabinate. The successful candidate will drive continuous improvement initiatives, implement innovative service concepts, and represent TAAG’s brand values in every interaction. This is a unique opportunity to shape the passenger experience for a leading African airline and to contribute to the broader development of Angola’s aviation sector.
Key Responsibilities
- Lead, mentor, and schedule a team of cabin crew members to ensure optimal staffing levels for all flights.
- Develop and enforce in‑flight service standards, safety protocols, and regulatory compliance in line with IATA and Angola Civil Aviation Authority guidelines.
- Conduct regular performance evaluations, coaching sessions, and disciplinary actions as needed.
- Design and deliver training programs on customer service, emergency procedures, and cultural sensitivity.
- Monitor passenger feedback, analyze trends, and implement service enhancements to improve satisfaction scores.
- Coordinate with flight operations, ground services, and catering partners to ensure seamless service delivery.
- Prepare and present monthly reports on crew performance, service quality, and operational metrics to senior management.
- Manage inventory of in‑flight supplies, ensuring cost‑effective procurement and compliance with health regulations.
Required Skills
- Strong leadership and team‑building abilities with a focus on motivation and professional development.
- Excellent communication skills in Portuguese and English; additional languages are a plus.
- Proven problem‑solving skills and the ability to make quick decisions under pressure.
- Deep understanding of aviation safety standards, cabin service procedures, and regulatory requirements.
- Customer‑centric mindset with a passion for delivering high‑quality hospitality experiences.
- Proficiency in crew management software and Microsoft Office Suite.
Education
A Bachelor’s degree in Hospitality Management, Aviation Management, Business Administration, or a related discipline is required. Relevant certifications such as IATA Cabin Crew Training or Safety Management System (SMS) qualifications are advantageous.
Experience
Minimum of five (5) years of progressive experience in airline cabin operations, with at least two (2) years in a supervisory or managerial role. Experience in a multicultural environment and familiarity with Angolan aviation regulations are essential.
Salary
The compensation package ranges from 2,500,000 to 4,500,000 Angolan Kwanza (SSP) per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and retirement benefits.
Benefits
- Comprehensive health and dental coverage.
- Retirement savings plan with employer contributions.
- Travel privileges for employee and immediate family on TAAG flights.
- Professional development allowance for certifications and conferences.
- Paid annual leave and statutory holidays.
Training
- On‑boarding program covering TAAG’s service philosophy, safety standards, and operational procedures.
- Continuous in‑service training modules on customer experience, emergency response, and regulatory updates.
- Leadership development workshops to enhance managerial competencies.
Working Environment
The role is based at Cabinda International Airport, offering a vibrant, multicultural workplace. You will work closely with cross‑functional teams, enjoy modern facilities, and have access to state‑of‑the‑art training resources. TAAG promotes a collaborative culture that values diversity, innovation, and employee well‑being.
https://southsudanjobsearch.com/job-vacancy-south-sudan/
Application Process
Interested candidates should submit an online application through our careers portal, attaching a current CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at Cabinda Airport.
Equal Opportunity Statement
TAAG Angola Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
