Telemarketing Junior for Customer Success Operations
Job Description
Telemarketing Junior – Customer Acquisition & Contact Center Support
Company: Africell Angola
Location: Luanda, Angola
Position: Telemarketing Junior
Employment Type: Full-Time, Permanent
Industry: Telecommunications, Customer Experience, Sales Support
About the Company
Africell Angola is part of the international Africell Group, a telecommunications operator serving millions of subscribers across Africa. The company has expanded its presence in Angola through innovative mobile communication services, digital connectivity solutions, and customer-focused telecommunications products. Africell continues to invest in network development, customer engagement, and workforce growth across the country.
Position Overview
Africell Angola is seeking an energetic and customer-focused Telemarketing Junior to support customer outreach campaigns, sales initiatives, lead generation activities, and customer retention programs. The successful candidate will engage with prospective and existing customers while contributing to revenue growth and service excellence objectives.
This opportunity is ideal for candidates seeking jobs in Angola and entry-level careers in customer communications and sales operations.
Key Responsibilities
- Conduct outbound customer calls and promotional campaigns.
- Introduce mobile, internet, and digital service offerings.
- Support Telemarketing Operations and customer acquisition activities.
- Generate qualified sales leads for commercial teams.
- Maintain accurate customer interaction records.
- Provide information regarding products, services, and promotions.
- Assist with customer retention and loyalty initiatives.
- Follow up on inquiries and prospective customer opportunities.
- Support campaign reporting and performance tracking.
- Update CRM systems and customer databases.
- Escalate customer concerns to appropriate departments.
- Achieve daily and monthly call performance targets.
- Participate in customer engagement programs.
- Support business development initiatives.
- Maintain high standards of professionalism and customer service.
Candidates interested in telemarketing jobs in Angola and jobs in Luanda are encouraged to apply.
Education Requirements
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, Sales, Customer Service, or a related discipline.
- Recent graduates are encouraged to apply.
- Customer service certifications will be an added advantage.
Experience Requirements
- 0–2 years of experience in telemarketing, customer service, retail sales, call center operations, or related areas.
- Strong verbal communication skills.
- Familiarity with customer relationship management systems is beneficial.
- Ability to work within a target-driven environment.
- Fluency in Portuguese is required; English is advantageous.
Professionals seeking vacancies in Angola and customer engagement opportunities are encouraged to apply.
Core Skills & Competencies
- Telemarketing Operations
- Customer Service
- Lead Generation
- CRM Management
- Sales Support
- Customer Acquisition
- Customer Retention
- Call Center Operations
- Communication Skills
- Telephone Sales
- Client Relationship Management
- Market Research
- Data Entry
- Negotiation Skills
- Problem Solving
- Business Development
- Customer Engagement
- Time Management
- Reporting Skills
- Team Collaboration
Salary & Benefits
- Monthly Salary: AOA 220,000 – AOA 420,000
- Monthly Performance Incentives
- Medical Insurance
- Transportation Allowance
- Paid Annual Leave
- Employee Mobile Benefits
- Professional Development Programs
- Career Advancement Opportunities
- Employee Recognition Programs
Training & Professional Development
The selected candidate will receive structured training in:
- Telemarketing best practices
- Customer communication techniques
- CRM platform usage
- Lead generation strategies
- Sales conversion methods
- Professional workplace communication
Professionals exploring job openings in Angola and long-term customer service careers will benefit from ongoing development opportunities.
For additional employment opportunities within Angola, candidates may visit:
Work Environment
This role operates within a dynamic customer contact center environment where employees work closely with sales, marketing, and customer support teams to enhance customer satisfaction and business growth.
Individuals searching for job in Angola opportunities and vacancies in Luanda are encouraged to apply.
The company actively contributes to workforce development through hiring in Angola initiatives and collaborates with organizations supporting recruitment in Angola and telecommunications talent development.
For regional employment insights and professional opportunities, applicants may also explore:
Professionals interested in organizations seeking to hire in Angola and strengthen customer engagement capabilities may find valuable industry exposure through this opportunity.
Candidates utilizing a job portal in Angola or reviewing job posting in Angola opportunities are encouraged to apply promptly.
Additional African employment resources can be explored through:
The organization regularly participates in workforce initiatives designed to recruit in Angola talented customer service and sales professionals.
For broader continental career opportunities and industry insights, applicants may also visit:
Additional high-demand employment search terms relevant to this position include jobs in Luanda, vacancies in Angola, job openings in Angola, post a job in Angola, recruit in Angola, recruitment in Angola, hiring in Angola, and job portal in Angola.
Application Process
Interested candidates should submit:
- Updated CV/Resume
- Cover Letter
- Academic Certificates
- Professional Certifications (if applicable)
- References
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for interviews.
