E-commerce Operations Manager Job Vacancy in Nzeto, Angola – Retail – E‑commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Angola

Location: Nzeto, Angola

Experience: 5+ years managing e‑commerce platforms, logistics and customer service teams

Education: Bachelor’s degree in Business Administration, Supply Chain Management or related field

Employment Type: Full‑time

Industry: Retail – E‑commerce

Department: Operations

Salary: SSP 250,000 – 400,000 per month

Vacancies:1

Company Overview

Jumia Angola is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics and fashion to home goods and groceries. As part of the larger Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across the African continent. With a strong commitment to innovation, customer satisfaction, and local economic development, Jumia Angola has become a trusted brand for both shoppers and sellers. The company’s presence in Angola is expanding rapidly, and it continues to invest in infrastructure, talent, and community initiatives that support the growth of digital commerce in the region. This role offers a unique opportunity to contribute to Angola Jobs, Jobs in Angola, and the broader mission of creating career opportunities in Angola.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational functions of Jumia’s online platform in the Nzeto region. This includes overseeing order fulfillment, inventory management, last‑mile delivery, customer service, and performance analytics. The manager will work closely with cross‑functional teams such as Marketing, Technology, Finance, and Vendor Management to ensure that operational processes are efficient, scalable, and aligned with the company’s strategic objectives. The role is pivotal in driving operational excellence, improving key performance indicators, and delivering an outstanding customer experience that reinforces Jumia’s position as a top e‑commerce destination in Angola.

For more information about the company and its vision, visit our careers page Angola Job Search. This position is a key component of our hiring in Angola strategy, supporting the growth of employment in Angola and offering a rewarding career path for professionals seeking to make an impact in the retail e‑commerce sector.

Key Responsibilities

• Develop and implement operational strategies that optimize order processing, inventory control, and delivery timelines.
• Manage a team of fulfillment specialists, warehouse staff, and customer service representatives, fostering a culture of accountability and continuous improvement.
• Collaborate with the technology team to integrate system enhancements, automate workflows, and improve data visibility across the supply chain.
• Monitor and analyze key performance metrics such as order accuracy, delivery speed, return rates, and customer satisfaction scores, and initiate corrective actions as needed.
• Coordinate with third‑party logistics partners to ensure reliable last‑mile delivery and negotiate service level agreements.
• Lead vendor onboarding and performance management to maintain optimal stock levels and product quality.
• Prepare regular operational reports for senior leadership, highlighting trends, challenges, and opportunities for growth.
• Ensure compliance with local regulations, safety standards, and company policies throughout all operational activities.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Excellent analytical skills and proficiency in data‑driven decision making.
• Deep understanding of e‑commerce logistics, warehouse management, and fulfillment processes.
• Proficiency with ERP and order management systems; experience with Jumia’s proprietary platforms is a plus.
• Effective communication and stakeholder management across diverse functional areas.
• Problem‑solving mindset with the ability to adapt quickly in a fast‑paced environment.
• Fluency in Portuguese and English, both written and spoken.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Candidates with additional certifications in Project Management (PMP), Lean Six Sigma, or e‑commerce operations will be considered favorably.

Experience

Minimum of five years of progressive experience in e‑commerce operations, preferably within a fast‑growing online marketplace or retail environment. Experience managing multi‑site fulfillment networks and leading cross‑functional projects is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 400,000 per month, commensurate with experience and qualifications. The package may include performance‑based bonuses, health benefits, and other incentives aligned with company policies.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Angolan labor law.
• Professional development budget for courses, certifications, and conferences.
• Employee discount program for Jumia’s marketplace services.

Training

• Onboarding program covering Jumia’s technology stack, operational SOPs, and company culture.
• Leadership development workshops focused on people management, strategic planning, and change management.
• Continuous learning opportunities through internal e‑learning platforms and external industry seminars.

Working Environment

The role is based in the vibrant coastal city of Nzeto, offering a dynamic work environment that blends modern office facilities with a collaborative team culture. Employees benefit from flexible working arrangements, a supportive leadership team, and a commitment to work‑life balance. Jumia Angola promotes an inclusive workplace where diverse perspectives are valued and innovation thrives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at our Nzeto office.

Equal Opportunity Statement

Jumia Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.