Aftermarket Service Coordinator Job Vacancy in Calulo, Angola – Automotive Manufacturing

Job Description

Position:Aftermarket Service Coordinator

Company:Toyota Angola

Location:Calulo, Angola

Experience:3-5 years in automotive service coordination

Education:Bachelor’s degree in Business Administration, Automotive Management or related field

Employment Type:Full-time

Industry:Automotive Manufacturing

Department:Aftermarket Services

Salary:1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

Toyota Angola is a leading automotive manufacturer and distributor operating across the Republic of Angola. As part of the global Toyota Group, the company brings world‑class quality, reliability, and innovation to the Angolan market. With a strong commitment to sustainable mobility, Toyota Angola has established state‑of‑the‑art assembly facilities, a robust dealer network, and a dedicated after‑sales service ecosystem that supports both private and commercial customers.

The organization prides itself on fostering a culture of continuous improvement, known as Kaizen, and invests heavily in employee development, community outreach, and environmental stewardship. By aligning with national development goals, Toyota Angola contributes to job creation, technology transfer, and the growth of local supply chains, making it a premier employer for those seeking dynamic career opportunities in Angola.

As the demand for high‑quality vehicles and reliable after‑sales support expands, Toyota Angola is actively hiring talented professionals to strengthen its service operations. This job posting is part of a broader initiative to attract top talent and reinforce the company’s position as a market leader in the automotive sector.

Job Overview

The Aftermarket Service Coordinator will play a pivotal role in managing the day‑to‑day operations of Toyota Angola’s service centers in the Calulo region. Reporting to the Aftermarket Services Manager, the coordinator will ensure seamless coordination between service technicians, parts inventory, and customer communications, driving high levels of satisfaction and operational efficiency.

This role offers a unique opportunity to work within a globally recognized brand while contributing to the growth of the automotive aftermarket in Angola. Candidates will be responsible for optimizing service workflows, handling warranty claims, and collaborating with cross‑functional teams to deliver exceptional customer experiences. For more information about Toyota Angola and its commitment to excellence, visit our career portal.

Key Responsibilities

• Coordinate daily service appointments, ensuring optimal allocation of technicians and resources.
• Manage parts inventory, monitor stock levels, and place orders to prevent service delays.
• Process warranty claims in accordance with Toyota global standards and local regulations.
• Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly.
• Collaborate with the sales department to align service promotions with dealership objectives.
• Prepare and analyze service performance reports, identifying trends and recommending improvements.
• Ensure compliance with health, safety, and environmental policies within the service department.

Required Skills

• Strong organizational and multitasking abilities.
• Excellent communication skills in Portuguese and English.
• Proficiency with dealership management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret service data.
• Customer‑focused attitude with a commitment to delivering high‑quality service.
• Team leadership experience and ability to motivate staff.

Education

A bachelor’s degree in Business Administration, Automotive Management, Engineering, or a related discipline is required. Relevant certifications in automotive service management are considered an advantage.

Experience

Applicants must have 3‑5 years of experience in automotive service coordination, dealership operations, or a similar role within the automotive industry. Experience with Toyota’s service protocols is highly desirable.

Salary

The position offers a competitive salary range of 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee discount on Toyota vehicles and parts.
• Transportation allowance.

Training

• Comprehensive onboarding program covering Toyota’s service standards.
• Continuous professional development workshops and certifications.
• Access to Toyota’s global e‑learning platform.

Working Environment

The role is based in a modern service facility in Calulo, equipped with advanced diagnostic tools and a collaborative team environment. Employees enjoy a safe, inclusive workplace that encourages innovation and career growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Toyota Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.