Customer Experience Specialist Job Vacancy in Namibe, Angola – Retail and Customer Engagement

Job Description

Position: Customer Experience Specialist

Company: Carrefour Angola

Location: Namibe, Angola

Experience: 2-5 years

Education: Bachelor’s Degree

Employment Type: Full-Time

Industry: Retail and Customer Engagement

Department: Customer Relations

Salary: 1,500,000 – 2,500,000 SSP

Vacancies:1

Company Overview

Carrefour Angola, part of the global retail giant Carrefour Group, is a leading supermarket chain dedicated to delivering exceptional shopping experiences across Angola. With a commitment to community engagement and customer-centric innovation, Carrefour Angola operates modern retail outlets that combine convenience, quality, and affordability. The company prioritizes employee development, sustainability, and fostering a culture of inclusivity to support long-term growth in Angola’s dynamic retail sector.

Job Overview

Carrefour Angola is seeking a Customer Experience Specialist to enhance customer satisfaction and loyalty in Namibe. This role is pivotal in driving operational excellence and ensuring every customer interaction reflects the company’s values. Learn more about Angola Jobs and Career Opportunities in Angola at https://angolajobsearch.com.

Key Responsibilities

• Design and implement customer engagement strategies to improve in-store and online shopping experiences.
• Monitor customer feedback through surveys, social media, and direct interactions to identify areas for improvement.
• Collaborate with store managers to resolve customer complaints and escalate issues when necessary.
• Organize customer loyalty programs and promotional events to drive repeat business.
• Analyze customer behavior data to recommend personalized service improvements.
• Train retail staff on customer service best practices and company policies.

Required Skills

• Proven experience in customer service or retail management.
• Strong analytical skills with proficiency in CRM software.
• Excellent communication and interpersonal abilities.
• Problem-solving skills with a focus on customer satisfaction.
• Knowledge of digital marketing tools and social media platforms.
• Ability to work in a fast-paced, high-pressure environment.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Certifications in customer experience management are a plus.

Experience

• 2-5 years of experience in retail, hospitality, or customer service roles.
• Experience managing customer feedback systems.

Salary

1,500,000 – 2,500,000 SSP per month, commensurate with experience and performance.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance coverage for employees and dependents.
• Employee discount programs on Carrefour products.
• Opportunities for career advancement and skill development.
• Flexible work schedules and remote work options for certain tasks.

Training

• Onboarding training on Carrefour’s customer service standards.
• Workshops on digital marketing and CRM tools.
• Leadership development programs for high-performing employees.

Working Environment

Carrefour Angola fosters a collaborative, inclusive, and customer-focused work environment. The role involves both office-based planning and on-site store visits to ensure alignment with customer experience goals. The company promotes work-life balance through flexible scheduling and wellness initiatives.

Application Process

Interested candidates must submit a CV and cover letter to the Carrefour Angola recruitment portal. Shortlisted applicants will be invited for interviews and skills assessments. For more Employment in Angola and Hiring in Angola updates, visit https://www.zimbabwejobsearch.com.

Equal Opportunity Statement

Carrefour Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of gender, ethnicity, religion, or background.