E-commerce Customer Success Manager Job Vacancy in Malanje, Angola – Retail & Digital Commerce

Customer
Malanje
July 29, 2026
Full Time
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Job Description

Position: E-commerce Customer Success Manager

Company: Jumia Group

Location: Malanje, Angola

Experience: 3-5 years

Education: Bachelor’s Degree

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Customer Experience

Salary: 450,000 – 750,000 SSP

Vacancies: 1

Company Overview

Jumia Group is the leading e-commerce platform in Africa, dedicated to connecting millions of consumers and sellers across the continent. By leveraging cutting-edge technology and a robust logistics network, we aim to solve the unique challenges of the African digital marketplace. As part of our expansion in the region, we are looking for talented individuals to join our growing team. We provide a dynamic environment where innovation is encouraged and professional growth is a priority. Our mission is to empower local businesses and provide unparalleled service to our customers through seamless digital experiences. If you are looking for career opportunities in Angola, Jumia offers a platform to make a real impact on the digital economy.

Job Overview

The E-commerce Customer Success Manager will play a pivotal role in ensuring that our platform users and vendors have a seamless and satisfying experience. This role is not just about resolving complaints; it is about proactively managing relationships, analyzing customer behavior, and implementing strategies to increase retention and satisfaction. You will be the voice of the customer within the organization, translating feedback into actionable insights for our product and logistics teams. For those seeking employment in Angola, this role offers a unique chance to work at the intersection of technology and retail. Explore more about our mission at https://angolajobsearch.com.

Key Responsibilities

  • Develop and execute customer retention strategies to increase lifetime value.
  • Monitor key performance indicators (KPIs) related to customer satisfaction and response times.
  • Collaborate with the logistics team to resolve delivery and return issues promptly.
  • Analyze customer feedback to identify trends and areas for service improvement.
  • Manage high-priority vendor accounts to ensure they are maximizing their sales potential on the platform.
  • Conduct training sessions for junior support staff to maintain high service standards.

Required Skills

  • Exceptional communication and interpersonal skills in Portuguese and English.
  • Strong analytical mindset with the ability to interpret complex data sets.
  • Proficiency in CRM software and e-commerce management tools.
  • Problem-solving expertise in high-pressure environments.
  • Deep understanding of digital consumer behavior and online marketplace dynamics.

Education

A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is required. Candidates with advanced certifications in Digital Marketing or Customer Relationship Management will be given preference.

Experience

A minimum of 3 to 5 years of experience in customer success, account management, or digital retail operations is essential. Proven experience in a fast-paced e-commerce environment is highly desirable. We are looking for professionals who understand the nuances of the African digital landscape.

Salary

The monthly salary for this position ranges from 450,000 SSP to 750,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top talent in the region.

Benefits

  • Comprehensive health insurance coverage.
  • Performance-based annual bonuses.
  • Paid time off and sick leave.
  • Professional development and certification subsidies.
  • Access to global learning platforms.

Training

Successful candidates will undergo a rigorous onboarding program covering our proprietary software, logistics workflows, and brand voice. We also offer continuous training through our internal academy to ensure you stay ahead of industry trends. For more international career paths, visit https://eswatinijobsearch.com/.

Working Environment

You will work in a modern, collaborative office setting in Malanje. While the role is primarily office-based, there may be occasional travel to logistics hubs or vendor locations. We foster a culture of inclusivity and high performance, where every voice matters. This is one of the most exciting job vacancy in Angola for those passionate about digital transformation.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are hiring in Angola and look forward to reviewing your application. Please ensure all documents are in PDF format. For more job listings across Africa, check https://ugandajobssearch.com/job-vacancy-uganda/.

Equal Opportunity Statement

Jumia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.

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