E-commerce Customer Success Lead Job Vacancy in Malanje, Angola – Digital Commerce

Customer
Malanje
July 29, 2026
Full Time
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Job Description

Position: E-commerce Customer Success Lead

Company: Jumia Group

Location: Malanje, Angola

Experience: 5 years

Education: Bachelor’s Degree

Employment Type: Full-time

Industry: Digital Commerce

Department: Customer Experience

Salary: 450,000 – 650,000 SSP

Vacancies: 1

Company Overview

Jumia Group is the leading e-commerce platform in Africa, dedicated to transforming the retail landscape across the continent. By connecting millions of consumers with thousands of sellers, we facilitate seamless digital transactions and logistics. As part of our expansion into new territories, we are looking for talented individuals to join our growing team in Angola. We pride ourselves on innovation, customer-centricity, and driving economic growth through digital inclusion. This is a premier opportunity for those seeking high-impact career opportunities in Angola within a fast-paced, tech-driven environment.

Our mission is to empower local entrepreneurs and provide consumers with unparalleled access to goods and services. We are constantly evolving our technology stack and service models to meet the unique needs of the African market. If you are looking for employment in Angola that offers professional growth and the chance to shape the future of digital trade, Jumia is the place for you.

Job Overview

The E-commerce Customer Success Lead will be responsible for designing and implementing strategies that ensure high levels of customer satisfaction and retention. This role sits at the intersection of technology, logistics, and consumer psychology. You will lead a team of specialists to resolve complex issues, optimize the user journey, and provide actionable insights to the product and logistics teams. This is a critical role for anyone looking for a job vacancy in Angola that offers significant leadership responsibilities.

You will act as the voice of the customer, ensuring that every interaction with our platform is positive and efficient. By analyzing feedback and performance metrics, you will drive continuous improvement in our service delivery. For more information on our global operations, visit https://angolajobsearch.com.

Key Responsibilities

  • Develop and execute customer retention strategies to increase lifetime value.
  • Monitor key performance indicators (KPIs) related to customer satisfaction and response times.
  • Collaborate with the logistics department to resolve delivery-related customer grievances.
  • Lead and mentor a team of customer success specialists.
  • Analyze customer feedback to identify trends and suggest platform improvements.
  • Manage escalations from high-value merchants and customers.

Required Skills

  • Advanced proficiency in CRM software and data analytics tools.
  • Exceptional verbal and written communication skills in Portuguese and English.
  • Strong problem-solving abilities under high-pressure situations.
  • Deep understanding of e-commerce consumer behavior and digital trends.
  • Proven leadership and team management capabilities.

Education

A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is required. A Master’s degree in Digital Business or Management is highly preferred.

Experience

A minimum of 5 years of experience in customer success, account management, or digital retail operations is essential. Previous experience in a high-growth technology or e-commerce environment is a significant advantage.

Salary

The monthly salary for this position ranges from 450,000 to 650,000 SSP, depending on experience and performance metrics.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health and wellness insurance.
  • Professional development and certification opportunities.
  • Flexible working arrangements.
  • Access to cutting-edge digital tools and training.

Explore more career paths via https://eswatinijobsearch.com/.

Training

  • Advanced CRM and Data Analytics workshops.
  • Leadership and Management development programs.
  • E-commerce industry trend seminars.
  • Customer psychology and empathy training.

Working Environment

The working environment is dynamic, collaborative, and highly digitalized. You will work in a modern office setting in Malanje, interacting with diverse teams across different time zones. We foster a culture of transparency, innovation, and continuous learning. This is one of the most exciting Angola jobs for professionals who thrive in agile environments.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official portal. We are currently hiring in Angola and look forward to reviewing your application. Please ensure all documentation is accurate and up to date.

For more international job listings, visit https://ugandajobssearch.com/job-vacancy-uganda/.

Equal Opportunity Statement

Jumia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We encourage all qualified candidates to apply.

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