Store Operations Manager Job Vacancy in Benguela, Angola – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Angola

Location: Benguela, Angola

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Shoprite Angola is a leading retail chain delivering quality groceries, fresh produce, and household essentials to millions of Angolan consumers. With a strong commitment to community development and sustainable sourcing, Shoprite has become a trusted name across the nation. Operating over 30 stores in key urban centers, the company emphasizes customer satisfaction, employee growth, and innovative retail solutions. As part of its expansion strategy, Shoprite is investing heavily in the coastal city of Benguela, creating new career opportunities and contributing to the local economy. This role offers a unique chance to be part of a dynamic team that drives retail excellence in Angola Jobs and supports the broader vision of becoming the top retailer in the region.

Job Overview

The Store Operations Manager will lead all aspects of store performance, ensuring operational efficiency, exceptional customer service, and achievement of sales targets. Reporting directly to the Regional Operations Director, you will oversee a team of department supervisors, manage inventory control, and implement merchandising strategies that align with corporate standards. This position plays a pivotal role in shaping the shopping experience, optimizing store layout, and fostering a culture of continuous improvement. For more information about Shoprite’s career portal, visit https://angolajobsearch.com.

Key Responsibilities

• Direct daily store operations, including sales, staffing, inventory, and visual merchandising.
• Develop and execute action plans to meet or exceed monthly sales and profit targets.
• Coach, mentor, and evaluate department supervisors and front‑line staff to enhance performance.
• Ensure compliance with health, safety, and regulatory standards specific to Angola.
• Analyze sales data and market trends to adjust product assortment and pricing.
• Collaborate with supply chain and logistics teams to maintain optimal stock levels.
• Lead loss prevention initiatives and manage shrinkage reduction programs.
• Drive customer service excellence through training and performance monitoring.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills in Portuguese and English.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinking with a focus on operational efficiency.

Education

A bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five years managing a large retail store or multiple departments, with a proven track record of achieving sales growth and operational excellence. Experience in the Angolan retail market or similar emerging markets is highly valued.

Salary

The competitive compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and performance. Additional performance‑based bonuses are available.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering company policies, systems, and customer service standards.
• Ongoing leadership development workshops and retail excellence courses.
• Access to online learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern, high‑traffic retail outlet in Benguela, offering a vibrant and fast‑paced environment. You will work closely with cross‑functional teams, including marketing, supply chain, and finance, to ensure seamless store operations. The position requires occasional weekend and holiday work to meet business needs.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through our online portal. Applications will be reviewed on a rolling basis. For further details on the application steps, please visit https://mozambiquejobsearch.com/job-vacancy-mozambique/. Additional information about regional opportunities can be found at https://southafricajobsearch.com/. Successful applicants will be contacted for an initial interview, followed by assessment centers and final interviews with senior leadership.

Equal Opportunity Statement

Shoprite Angola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.